Frequently Asked Questions
Everything you need to know about our handcrafted jewelry and services.
What materials are used in your jewelry?
We use high-quality materials including certified 14k and 18k gold, sterling silver, and ethically sourced gemstones. Each product page provides specific details regarding the metals and stones used.
How should I care for my jewelry to ensure it lasts?
To maintain brilliance, avoid contact with perfumes, lotions, and water. Store your pieces in a cool, dry place, preferably in the provided jewelry box or a soft pouch to prevent scratches.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times vary by destination, but most international orders arrive within 7-14 business days. Duties and taxes are calculated at checkout.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that custom-made pieces and earrings are final sale due to hygiene and personalization reasons.
How do I find my correct ring size?
We provide a comprehensive Ring Size Guide on our website. You can also order a physical ring sizer from our shop or visit a local jeweler to be professionally measured.
Is your jewelry covered by a warranty?
Yes, all our pieces come with a 12-month warranty covering manufacturing defects. This does not cover accidental damage, normal wear and tear, or loss of items.